Businesses know that relationships with their clients are important, but in today’s world of social media, it is imperative to be proactive in improving relationships with clients. This means including your customers in everything from strategy to community management.
Making customers feel like they are part of a community, while also not feeling like just a number in a crowd, is difficult. However, with dedicated effort and creativity, you can accomplish both and see your business thrive as a result.
Establishing a community site where your customers can provide feedback on your products and/or impact organizational decisions is important. If your customers see you acting on their comments, they feel important and are more likely to be loyal.
Additionally, creating a community that receives special offers or promotions is beneficial. Customers who are appreciated will repay your efforts in dividends. Even sending out emails saying “thank you” for their continued patronage is effective. You can subtly encourage them to share information about your organization.
If your customers turn to Facebook, Twitter or other social media outlets to talk about your business, whether good or bad, you must engage in the conversation. This demonstrates to your customers and others reading the conversations that you are there and listening to them.
Finally, watch what customers do with your product or services. If you make them look good, they make you look good too. Demonstrating that you “play well with others” can be a great marketing tool.
It is essential to the success of your business that you work improving relationships with your customers. Don’t ever stop letting your customers know that you’re still there.
If you have any questions about the ideas discussed or would like to discuss other corporate matters, please contact me or the Scarinci Hollenbeck attorney with whom you work.
Scarinci Hollenbeck Expands NYC Real Estate and Litigation Practices ADDING four litigators
NYC Real Estate and Litigation Attorney Ryan O. Miller and Team Join Scarinci Hollenbeck, LLC New York City, NY – August 13, 2025 – Scarinci Hollenbeck, LLC has strengthened its Real Estate and Litigation practices with the addition of four New York City-based attorneys. Ryan Miller, who joins as a partner, is well known for […]
Business law plays a critical role in nearly every aspect of running a successful enterprise, from negotiating a commercial lease to drafting employee policies to fulfilling corporate disclosure obligations. Understanding what is business law and your legal obligations can help your business run smoothly and build productive relationships with clients, business partners, regulators, and others. […]
Corporate Transactions: Best Practices for Successful Deals
Corporate transactions can have significant implications for a corporation and its stakeholders. For deals to be successful, companies must act strategically to maximize value and minimize risk. It is also important to fully understand the legal and financial ramifications of corporate transactions, both in the near and long term. Understanding Corporate Transactions The term “corporate […]
How to Conduct a Fair and Legal Employee Termination in 2025
Ongoing economic uncertainty is forcing many companies to make tough decisions, which includes lowering staff levels. The legal landscape on both the state and federal level also continues to evolve, especially with significant changes to the priorities of the Equal Employment Opportunity Commission (“EEOC”) under the Trump Administration. Terminating an employee is one of the […]
Admin Dissolution for Annual Report: What You Need to Know
While filing annual reports may seem like a nuisance, failing to do so can have significant ramifications. These include fines, reputational harm, and interruption of your business operations. In basic terms, “admin dissolution for annual report” means that a company is dissolved by the government. This happens because it failed to submit its annual report […]
Antitrust laws are designed to ensure that businesses compete fairly. There are three federal antitrust laws that businesses must navigate. These include the Sherman Act, the Federal Trade Commission Act, and the Clayton Act. States also have their own antitrust regimes. These may vary from federal regulations. Understanding antitrust litigation helps businesses navigate these complex […]
No Aspect of the advertisement has been approved by the Supreme Court. Results may vary depending on your particular facts and legal circumstances.
Sign up to get the latest from our attorneys!
Explore What Matters Most to You.
Consider subscribing to our Firm Insights mailing list by clicking the button below so you can keep up to date with the firm`s latest articles covering various legal topics.
Stay informed and inspired with the latest updates, insights, and events from Scarinci Hollenbeck. Our resource library provides valuable content across a range of categories to keep you connected and ahead of the curve.
Let`s get in touch!
Sign up to get the latest from the Scarinci Hollenbeck, LLC attorneys!
